Rate Limiting & Usage Policy

To ensure the stability, reliability, and fair usage of our API for all partners, we've implemented a rate-limiting policy. This policy helps protect our platform from unusually high request volumes and ensures consistent performance for everyone.

How Rate Limiting Works

Our rate-limiting mechanism is based on the number of requests made per minute (RPM). Limits can vary by API endpoint and environment (Production vs. Demo).

The system monitors requests on a sliding 60-second window. If your account exceeds the RPM threshold for a specific endpoint that we determine constitutes undue regular use, subsequent requests to that endpoint will be throttled.

Error Message

When your account exceeds the rate limit and requests are being throttled, the API will return the following error message:

"You have exceeded the amount of requests per minute permitted for this account."

Exceptions for High-Volume Usage

We understand that some partners have legitimate use cases that require higher request volumes. Exceptions to the standard rate limits can be granted on a case-by-case basis.

If you anticipate that your integration will require a higher RPM limit, or if you find that your requests are being frequently throttled, please get in touch with your Partnership Manager to discuss your requirements.